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Frequently Asked Questions
Centon Kenya Limited is a family business, specialist in “Instant Hot Water Showers” and the sole agent in Kenya, for Centon Heaters and accessories, manufactured by CENTONIA INDUSTRIES SDN BHD.
CENTONIA INDUSTRIES SDN BHD are an established and ISO 9001:2000 certified company specializing in the Research, Design, Develop and Manufacturing of Electric Instant Water Heaters, Shower Booster and Storage Water Heater, based in Malaysia.
CENTONIA INDUSTRIES SDN has a dedicated Research & Development team to design and innovate, the desired quality and features that our valued customers look for in the product. Safety and value for money are assured in the Centon product, made by individually testing each item before it leaves the factory. The warranty is three years on the Heating Element and one year on the motor of the pump (pump model). This is supported in Kenya by, M/s Centon Kenya Limited.
We have a fully fledged workshop with sufficient spares and trained personnel to support the warranty.
CENTON genuine and authentic feature have won 2002 and 2003 Malaysia Good Design Award, in year 2004. CENTON was nominated for Malaysia Brand Name and Export Excellence by Malaysia’s Ministry of International Trade and Industry awards.
Currently, CENTONIA INDUSTRIES SDN BHD exports to 24 countries.
Centon Heaters are certified suitable for the Kenyan market by the Kenya Bureau of Standards and Intertec, a leading Multinational inspection agency.
All the heaters imported for the Kenyan market, are available in 6.0 kW capacities, 220-240V A.C, 50/60Hz.
Yes one can use heaters of lower heating capacity, but as the temperature in Nairobi and other highland areas are lower, the water would not heat sufficiently, to have a comfortable shower.
It takes approximately fifteen (15) seconds for the water to heat up, once the heater is switched on.
All our heaters have a water flow sensor switch, which only lets powers, once there is a minimum of 2 (two) litres/minute. This, safeguards against the possibility of the element heating dry and a possible fire.
Yes, as with any heating device, the electrical wiring must be done to manufacturers specifications. The specification, are indicated in the booklet that is supplied with the heater. As the heater capacity is 6.0kW, one would need to have a dedicated supply from the distribution board with a 30 Amp.M.C.B and 4.0 mm twin with electrical wire running independently, to the heater with a 32 Amp DP Switch.
One does not have to do special plumbing for the heater. The requirement is that a source of cold water is available to feed the heater.
Yes. On condition, that the water does not have a lot of mineral deposits, making the water “hard”. If the water source is of “Hard Water”, a water softening device is to be installed prior to supplying the heater.
If any heating device comes into contact with “hard water”, the minerals in it tend to deposit onto the element and over a period of time, making it unserviceable.
All our shower panels are constructed with close fitting joints, to prevent leakages into the compartment holding the electronics.
Yes, the heating element is embedded into a small water storage tank and therefore the heater is always in contact with the water.
The storage tank in the system has an Anti-Leak Clamp Tank Design with a rubber seal preventing leakage into the system.
Several of our heaters come with a Built-in Booster Pump, to pressurize the out flow of the water from the heater. This is helpful if the incoming pressure in the plumbing is so low that one can not have a comfortable shower.